Sure
Insurtech
Capalaba, Queensland

Overall Rank: 218
Category: Insurtech
Category Rank: 14

Awards:

  • Top Fintech Company of 2022

Profile

Sure supplies telecommunication services in seven major offshore jurisdictions: Guernsey, the Isle of Man, Jersey, the Falkland Islands, St Helena, Ascension Island and Diego Garcia. Across the islands, Sure delivers mobile, broadband, fixed line, data centers and enterprise solutions to consumers, corporate and public sector clients.


Sure Business is the corporate division of their business and specializes in offshore connectivity including unified communications solutions, cybersecurity, hosting, email solutions, online backup and other internet solutions offering both on-island data center hosting and a range of innovative cloud services to support customers locally and internationally.


At Sure Business, they pride themselves on being the perfect communication partner for businesses of all types and sizes. Whether a local or global business, they focus on understanding the changing needs of the customer’s organization to ensure they deliver solutions that help the firm move forward.


Sure is a member of the Batelco Group, a leading telecommunications provider to 14 markets spanning the Middle East, Northern Africa, Europe and the South Atlantic and Indian Ocean.


Visit www.sure.com


Key Products

Telecoms Solutions


Innovative and secure communication, collaboration, and connectivity services.


Voice


Giving people the tools to work together, wherever they are, can really boost a business. They offer a new generation of voice and collaboration solutions. They’re future proof ways to improve productivity – efficiently and cost effectively.


Connectivity


Sure Enterprise-class network connection packages can lower costs, increase efficiency and make a business more flexible and scalable. Their infrastructure is fast and resilient so, whether they’re providing local, national or global connectivity for a business, users can be confident of a secure and reliable solution.


Mobile


Sure have a range of business plans with handset or SIM Only packages. They also provide peace of mind with responsive on-island customer support and management information reporting.


Offshore Cloud services


The right blend of cloud services will accelerate and protect the on-going success of a business. Speed, reliability and security must underpin services and applications. Sure’s range of cloud solutions enables users to do this. Their co-location, private and public cloud options enable users to operate and protect their business in the way that suits them, balancing in-house resources with support and managed services.


Private Cloud


Sure Private Cloud solutions offer private isolated IaaS to meet specific requirements all in their island data centers.


Sure vCloud


Addresses mission critical workloads, and offers flexibility, scalability, with a range of data protection options to meet Cloud compute needs.


Cloud Connectivity


Enabling secure, reliable and dedicated connectivity to AWS, Azure and Google cloud services.


Microsoft Licenses


Optimize and simplify licensing with self-serve access to Microsoft Cloud Solution licenses portal.


Backup as a service


Future proofed data protection and restoration for workloads and those deployed in the Cloud.


Recovery as a service


Recover from a disaster in seconds and minutes, not hours and days.


Key Executives

Alistair Beak, Chief Executive Officer


Alistair joined Sure in June 2017 and became CEO in July 2021, having previously been in the position of Chief Business Officer and having responsibility for the South Atlantic and Diego operations. Alistair’s extensive international telecoms experience had previously seen him in commercial roles at Vodafone in the UK, Czech Republic and Qatar, and then moving to Digicel in the Caribbean where he was Regional CEO of Bermuda, Cayman and Turks & Caicos.


Cyrille Joffre, Chief Operating Officer


Cyrille joined Sure in September 2013 to head up a newly merged division incorporating planning, operations and maintenance as they focus on making some major investments in network infrastructure to deliver the next generation of high speed voice, data and video services to meet the future needs of their customers. Cyrille has 20 years’ experience in the telecommunications industry which has seen him work across the Far East and Europe, most recently for Cable & Wireless Communications in Monaco.


Stuart Holland, Chief Financial Officer


Stuart is responsible for Sure’s financial strategy – which includes driving business efficiency and identifying growth opportunities, as well as communicating the financial performance of the group to internal and external stakeholders. He has an extensive background in commercial accounting in the retail and logistics industries, having spent 10 years working for Tesco across various functions in the UK and Europe, before moving to Guernsey. As well as a degree in Maths, Operational Research, Statistics & Economics from Warwick University, he is also a member of the Chartered Institute of Management Accountants and has more than 20 years’ experience in commercial accounting roles.


Corporate Responsibility

Sure are committed to investing in their local communities and the future of the Channel Islands and Isle of Man.


That’s why they support grass-roots level business education programmes such as the Channel Islands Student Business Challenge and Young Enterprise. In the Isle of Man, their Primary School Sports Leaders programme helps young people develop valuable leadership skills.


Helping business thrive


As one of the largest companies in Guernsey, they recognise their responsibility to support the local business community. They do that through their sponsorship of Digital Greenhouse’s communications infrastructure as well as their partnership with the Guernsey Chamber of Commerce, as the main sponsor of their monthly lunch series.


In the Isle of Man, they have been the Official Telecommunications Partner of the Isle of Man TT race since 2007. They also sponsor the Bridge network supporting business start-ups in the Isle of Man and IsleExpo which promotes the Isle of Man as a unique destination to start, grow or locate a business.


They are also the headline sponsor of the Channel Islands Customer Service Awards, an annual programme which highlights their commitment to excellence in customer focus and experience.


Sure Foundation


In 2012, the Sure Foundation was established as a recognised charity with a committee made up of staff from across the organization.


It helps fund projects from all types of charities – big or small. The Foundation also recognises that charities and community groups need volunteer time almost as much as they need money. So they arrange regular opportunities for their staff to take time out of the business and contribute in a tangible way to charitable or community groups – like the Every Child Our Future programme in Jersey, which sees staff take time out each week to help primary school children with key literacy skills.


Customer insights

“The team from Sure are excellent and we are extremely impressed with Cloud Voice. Choosing to work with Sure was a great decision.” – Steve Bougourd, Management Accountant


 


“We’re delighted with the services and relationships we have with the team at Sure. We’ve great confidence in them as a key partner.” – Tony Bish, Head of IT Operations at Estera


 


“I met Sure at a business technology event, and from the very start I was impressed by their knowledge and professionalism.” – Mark Corrin, IOM Copiers’ Managing Director