Applied Systems has launched the latest version of its cloud-based insurance software, Applied Epic 2019. The new edition is designed to be more efficient for client brokerages and agencies while introducing new ways to retain customers throughout the relationship.
The broadening software platform adds automated workflows and integrates consumer communications. For example, a Microsoft Outlook add-in lets customers use their email client with full access to the insurance software’s contacts and attachments as well as allows sent messages to be attached to customer files automatically.
Founded in 1983, Applied Systems has headquarters in Illinois, Ontario, the UK, and Northern Ireland. In October 2018, Applied obtained a major minority investment from Google via its CapitalG investment fund. The cash infusion is supporting Applied Systems’ strategic growth initiatives.
While the specific amount and terms of the deal were not disclosed, Google and Applied Systems did reveal that it was a nine-figure investment. CapitalG has also backed Lyft, AirBnB, SurveyMonkey, Zscaler, and Glassdoor.
As part of the deal, Google is providing white hat penetration testing. Applied Systems says it already performs those tests, but Google’s capabilities and resources outpace the third-party agencies that Applied has contracted in the past.
Applied Systems has been recognized as the Best Broker Software Management House by Insurance Times in its Tech & Innovation Awards.
“We are honoured to be recognised as the UK insurance industry leader in digital broker software by the Insurance Times Tech & Innovation awards,” said Applied Systems senior vice president of international operations Jeff Purdy. “This recognition further demonstrates Applied’s commitment to enabling brokers to digitally transform their business to create more connected customer experiences, build stronger insurer partnerships, and increase business value.”
Applied Systems’ new software version aims to facilitate customer retention through renewal management features while improving connectivity and quoting speeds for US and Canadian agencies and brokerages.
